Report a Missed Pickup or a Missed Street | Wasatch Front Waste & Recycling District

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Missed Collection Request Form

Submit Within 24 Hours

This request must be submitted within 24 hours of the missed collection.
Requests made after this time frame will be deferred to the next scheduled service date.

GPS & Video Verification

All requests will be checked using GPS and video footage to confirm that the can was placed out before 7:00 AM.
If the can is not out by 7:00 AM, the request will be denied.

Thank you for helping us provide the best service possible!

Single Can Missed or Whole Street Missed?

Single Can

Only your can was missed. "Please leave the can outside until it is serviced."

Whole Street

All or part of the street was missed. "Please leave the can outside until it is serviced."

I understand and agree that this missed pickup report will be reviewed using our GPS/Video tracking system. We will contact you with the results within the next 48 business hours. Please note that we do not return for cans that were not placed out on service day or were not out on time. To ensure collection, we recommend placing all cans out the night before your scheduled service.

Please be aware that we do not go back on cans that were not out on service day or out on time. We recommend all cans be out the night before.

What time was your can out?

Click in the box, then scroll and select the time.
"Please leave the can outside until it is serviced."

Which type(s) of can was missed?

Garbage (black can)

Recycle (blue can)

Green Can (Compost can)

Glass can (gray can)

Name

First

Last

Service Address

How to enter your address:

Start by entering the first four numbers of your home address into the designated field. As you type, a list of addresses should auto-populate.
Select your address from the list.
If your address doesn't appear right away, continue typing one additional character at a time, such as part of the street name, until your address is listed. For example: "1234 S".

Re-Enter Full address

*This address will not auto-populate. The address needs to be entered in full

City

Phone

Confirm Email

Curbside Garbage Collection Guidelines

Set-Out Time:
Place your garbage can at the curb or designated collection point by 7:00 AM on your collection day.

Bring-In Time:
Ensure your can is brought back within 12 hours of pickup.

Placement:

Keep your can at least 3 feet away from:
- Other cans
- Mailboxes
- Trees
- Fences, cars, or other objects
Avoid placing cans under trees or basketball hoops.

Capacity:
Do not overload your can—items should extend no more than a couple of inches above the top.

Safety:
Do not place hot ashes in your garbage can.

Recycling:
Maximize recycling to help keep costs low and support a sustainable future!

Signature

Sign above