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 Missed Collection Request Form 

🗓️ Submit Within 24 Hours

  • This request must be submitted within 24 hours of the missed collection.
  • Requests made after this time frame will be deferred to the next scheduled service date.

🎥 GPS & Video Verification

  • All requests will be checked using GPS and video footage to confirm that the can was placed out before 7:00 AM.
    ❌ If the can was not out by 7:00 AM, the request will be denied.

✅ Thank you for helping us provide the best service possible!

Single Can Missed or Whole Street Missed?
Only your can was missed. "Please leave the can outside until it is serviced."
All or part of the street was missed. "Please leave the can outside until it is serviced."
Please be aware that we do not go back on cans that were not out on service day or out on time. We recommend all cans be out the night before.
Click in the box, then scroll and select the time.
"Please leave the can outside until it is serviced."
Which type(s) of can was missed?
Name
How to enter your address:

  • Start by entering the first four numbers of your home address into the designated field. As you type, a list of addresses should auto-populate.
  • Select your address from the list.
  • If your address doesn't appear right away, continue typing one additional character at a time, such as part of the street name, until your address is listed. For example: "1234 S".
*This address will not auto-populate. The address needs to be entered in full

Curbside Garbage Collection Guidelines 

⏰ Set-Out Time:
Place your garbage can at the curb or designated collection point by 7:00 AM on your collection day.

🏠 Bring-In Time:
Ensure your can is brought back within 12 hours of pickup.

📏 Placement:

  • Keep your can at least 3 feet away from:
    • Other cans 🗑️
    • Mailboxes 📬
    • Trees 🌳
    • Fences, cars, or other objects 🚗
  • Avoid placing cans under trees 🌲 or basketball hoops 🏀.

📦 Capacity:
Do not overload your can—items should extend no more than a couple of inches above the top.

🔥 Safety:
Do not place hot ashes in your garbage can.

♻️ Recycling:
Maximize recycling to help keep costs low and support a sustainable future! 🌍

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